Very often professionals are promoted because of their outstanding technical skills. They are great at what they do. Managing is different, however. Managers have to direct a team to achieve the best possible outcome. Managers can’t do everything themselves; and […]

Because dollars are at a premium, our clients are taking a keen interest in ensuring that a training program generates tangible results. We’ve gone to a lot of effort to develop courses and interventions that actually change behaviour for the […]

 

  As society continues to climb the mountain that is today’s information age, we focus more and more on the importance of social media as a communication tool, not only for individuals, but also for organisations of all shapes and […]

Lies, damned lies and statistics is the old saw about how numbers and data are abused to make a point. Our job, on the other hand, is to make a point clearly and precisely. When working with numbers and data, […]

Few of us earn a living negotiating agreements with presidents, prime ministers or dictators. But most of us in our daily lives negotiate agreements with our bosses, colleagues, business partners, lovers, husbands, wives, and tradesmen who are repair our roof […]

There is one comment that always comes up in our Presentation skills courses: Speak louder! If you’re speaking in front of a room full of people, with or without a microphone, it’s likely that you’re not speaking loudly enough. We […]

It’s a long-standing rule of clear writing that we prefer the active voice to the passive voice, an authority no less than George Orwell included it in his seminal essay, Politics and the English Language. So can we ever use […]

Imagine your minister getting on the red-eye flight from Perth. Leaves Perth at 0.40 am and arrives in, say, Melbourne five hours later. Think about this person and imagine their circumstances and condition. At this time of night, all ministers […]

Leading a team, even in good times, is no easy task. Damn it, staff are funny that way, reluctant to play the role of pawns to be directed, manipulated and sacrificed as required. In challenging times, when the stakes and […]