June 27, 2017

In-house training

In-house training in Australia

Our experts will come to you to deliver customised interventions when, how and as you need them. We have systems and processes in place to deliver training anywhere in Australia and even beyond.

Ethos CRS liaises with relevant professionals at your organisation to design the right training for the right set of participants at the right time and in the right format. We provide materials and resources that will support our facilitators and your teams to make the most out of a training intervention.

We don’t limit our services to a single, one-size-fits-all session. Our focus is on making it your workshop, with tailored content, exercises, approach, format and methodology. We don’t want to tick boxes but improve performance in your teams.

Some of our most popular workshops are:

  • Principles of clear writing
  • Creating a clear writing culture
  • Editing and proofreading
  • Stakeholder engagement
  • Negotiation skills
  • Presentation skills
  • Introduction to policy
  • Advanced policy skills
  • Analytical and critical thinking
  • Core concepts in regulation
  • Better practice regulation
  • Giving and receiving feedback

 

Please contact us at service@ethoscrs.com.au if you would like to learn more.

 

Case Studies

Presentation skills

In the past five years, we have developed and delivered presentation skills workshops for private and public sector agencies at state and federal level.

Our focus is on how best to approach an audience, capture and keep their attention, communicate a message and prompt desired responses from them. Our presentation skills workshops include principles of classical, modern and contemporary rhetoric, techniques to project confidence and expertise and insights into emotional engagement.

Communication skills

In late June 2014, Ethos CRS was commissioned by a federal department to design and develop a complete set of communication, analytical and policy writing workshops. The department also required Ethos CRS to begin delivering these workshops six weeks later, in August 2014.

Led by Dr Mary Quilty, one of our senior facilitators, Ethos CRS custom designed and developed:

  • negotiation skills workshops, including manuals and workbooks
  • representational and influencing skills workshops, including manuals and workbooks
  • stakeholder management workshops, includingmanuals and workbooks.

Ethos CRS also concurrently designed, developed and delivered six policy and analytical writing workshops for the same department.

Both the corporate skills and writing workshops were successfully delivered on time and within budget in July 2014. Ethos CRS is still delivering these programs, which have been modified to meet changing departmental needs.

Ethos CRS designed and developed these corporate skills programs in consultation with subject matter experts and other key stakeholders where required.

Ethos CRS also developed these course materials to facilitate learning transfer and 70:20:10 and adult learning principles.

We engaged with participants and supervisors to support pre- and post-course activities, and we continue to meet with the departmental contract manager on a regular basis participant to review workshops and participant feedback.

Introduction to better practice regulation

In 2015, Ethos CRS was commissioned to design, develop and deliver Introduction to better practice regulation to a variety of government agencies. Introduction to better practice regulation is a series of face-to-face workshops with accompanying manuals, pre-and post-workshop activities and an eLearning module.

The program was succssfully delivered in late 2015.

Ethos CRS worked closely with learning and capability staff to develop material that met the need for better regulatory practice identified in a major APS capability review. We also worked closely with public sector agencies involved in regulation and direct client service to source relevant material.

To ensure high-quality, relevant material, Ethos CRS facilitated an all-day interdepartmental brainstorming workshop early on in the design phase of this project.

We gathered senior executives from key regulatory agencies in one room. They generously recounted anecdotes, outlined examples, discussed and occasionally debated regulatory practices, behaviours and deregulation efforts in their departments and agencies. We incorporated the discussions of this interdepartmental workshop to our material to make it as relevant and applicable as possible.

Ethos CRS also contacted many government departments on an ad hoc basis throughout the development phase, as queries arose. Absolutely correct detail was necessary as Introduction to better practice regulation contains examples of real regulatory regimes and practices from over 30 departments and agencies.

The complete training package comprised:

  • pre-program and pre-workshop activities
  • an eLearning module
  • a two-day, face-to-face workshop
  • participant and facilitator workbooks and manuals
  • post-workshop on-the-job and peer-to-peer learning activities.

All workshops and supporting workbooks, manuals and facilitator guides receive consistently positive evaluations and feedback. Evaluations included comments such as: ‘Much better and more engaging than other workshops I have done!’

Regulatory skills

In mid-2017, Ethos CRS delivered a suite of regulatory programs to a major government authority. Ethos CRS tailored these programs to equip staff with relevant skills to perform effectively in their regulatory roles.

Courses were designed for staff at all levels. Staff new to the regulatory environment were taught foundational regulation skills. Leaders gained new techniques to manage their teams successfully.

Programs that Ethos CRS delivered included Purpose and role of regulation, Negotiation skills, Effective regulatory writing, and Risk in the regulatory environment.

These programs ensured the authority operates as a competent and effective regulator.

Communications skills

In mid-2017, Ethos CRS designed and delivered a suite of professional improvement programs.

This suite covered a broad range of learning areas, designed to help staff perform more effectively in their workplace and in government.

Programs included in this suite are Persuasive writing, Writing compelling decision documents, Policy in a regulatory context, Negotiation skills, Presentation skills, Change management, and Difficult correspondence.

These courses were designed for APS and executive level staff. By offering this suite, Ethos CRS has been able to build the skills of professionals working in both regulatory and communication roles.

Change management

In 2017, Ethos CRS delivered Change management to a federal government authority. This program was developed as part of our professional development suite of programs. Aimed at APS and executive-level staff, this program taught officers critical leadership and management skills.

Change management provided participants with the skills to understand the mechanics of change and uncertainty. Participants learned what the risks associated with change are and how to respond to these risks. They were equipped with the techniques to manage change, build a culture for change within an organisation, establish roles, responsibilities, resources and timelines and overcome resistance to change.

This workshop was positively received by participants.

Effective managers

In 2018, Ethos CRS worked closely with the federal department to develop and deliver a suite of professional improvement programs for managers.

The Effective managers suite covered concepts, techniques and learning areas that enable managers to build and support high-performing teams.

Programs included in this suite were:

  • Managing teams for improved performance
  • Effective workplace conversations
  • Managing, mentoring and coaching
  • Creative thinking for teams.

Each of the programs we delivered received positive feedback from participants, with over 97 per cent saying Ethos CRS facilitators helped them to learn, while 85 per cent of participants would recommend these programs to their colleagues. Participants also suggested that the training be provided to all levels of staff, particularly management.

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