June 27, 2017

Leadership and management

Leadership & Management

Leading is not just about instructing or supervising, or even about being the best at a particular task. An effective leader inspires and motivates the team.

Leadership requires formal skills to communicate clearly with a team, provide constructive feedback, design and implement effective strategies, recognise and harness strengths and resolve and avoid difficulties and hurdles.

By preparing officers to perform the role of managers in senior positions, organisations ensure consistency, stability and coherence. The result? A positive and productive workplace culture across the organisation, which leads to more efficient processes and better outcomes for individual professionals, teams, divisions and organisations.

Our facilitators and advisers have performed in senior managerial positions, and know first-hand the challenges involved in managing teams and individual professionals, simple tasks and whole-of-organisation projects. Their insights and experiences allow Ethos CRS to build skills that enable professionals to solve problems, make critical decisions, manage performance across their team and optimise the work their team, division or organisation does.

Workshops we offer:

  • Leading in your role
  • Leading as a middle manager
  • Executive and strategic leadership
  • Coaching staff for higher level performance
  • Building a creative team
  • Stimulating analytical and critical reasoning
  • Thinking creatively
  • Building resilience
  • Building better relationships as a leader
  • Giving and receiving feedback
  • Having challenging conversations
  • Engaging stakeholders
  • Improving negotiations
  • Presenting effectively


Case study: Change management

Change management

In 2017, Ethos CRS delivered Change management to a federal government authority. This program was developed as part of our professional development suite of programs. Aimed at APS and executive-level staff, this program taught officers critical leadership and management skills.

Change management provided participants with the skills to understand the mechanics of change and uncertainty. Participants learned what the risks associated with change are and how to respond to these risks. They were equipped with the techniques to manage change, build a culture for change within an organisation, establish roles, responsibilities, resources and timelines and overcome resistance to change.

This workshop was positively received by participants.

Effective managers

In 2018, Ethos CRS worked closely with the federal department to develop and deliver a suite of professional improvement programs for managers.

The Effective managers suite covered concepts, techniques and learning areas that enable managers to build and support high-performing teams.

Programs included in this suite were:

  • Managing teams for improved performance
  • Effective workplace conversations
  • Managing, mentoring and coaching
  • Creative thinking for teams.

Each of the programs we delivered received positive feedback from participants, with over 97 per cent saying Ethos CRS facilitators helped them to learn, while 85 per cent of participants would recommend these programs to their colleagues. Participants also suggested that the training be provided to all levels of staff, particularly management.

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