Because dollars are at a premium, our clients are taking a keen interest in ensuring that a training program generates tangible results. We’ve gone to a lot of effort to develop courses and interventions that actually change behaviour for the better in the work place. We do this by aligning what we deliver to the 70:20:10 model, which provides us with the insight that skills are developed by:

• on-the-job experiences and problem solving (70 per cent)
• relationships with managers and colleagues (20 per cent)
• courses and reading (10 per cent).

This means that training must produce a set of skills that are directly relevant to the work that participants do and that these skills are kept in good shape by pre- and post-course activities.

The alternative, which is training isolated from the work that professionals actually do, and which does not account for workplace culture, is not a solution. Rather, it’s an approach that focuses all energy and effort, and places all responsibility, on the 10 per cent. As a model for behavioural change this doesn’t make sense at all.

Want to see the benefits of engaging training built on the 70:20:10 split in action? Consider contacting us for a workshop