Clear writing. Effective teams. Coherent policy.

Ethos CRS is Australia's leading firm for advice on communications, regulation, policy and leadership

We train professionals working for government, business and non-government organisations

Score card 2023 cover

The 2023 readability scorecard: Australian banking companies

The 2023 readability scorecard: Australian banking industry measures the readability of documents produced by Australia's largest banks.

We analysed the readability of 66 documents from 11 banks and found that banks still have some work to do if they are to engage clearly and effectively with their customers.

Read more about this project here

Download: The 2023 readability scorecard: Australian banking companies (pdf)

 
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19+

Years in business

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90+

Long-term clients

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50+

Years of training experience

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7000+

Workshops delivered

 
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