Because dollars are at a premium, our clients are taking a keen interest in ensuring that a training program generates tangible results. We’ve gone to a lot of effort to develop courses and interventions that actually change behaviour for the better in in the work place. We do this by aligning what we deliver to the 70:20:10 model, which provides us with the insight that skills are developed by:

  • on-the-job experiences and problem solving (70 per cent)
  • relationships with managers and colleagues (20 per cent)
  • courses and reading (10 per cent).

This means that training must produce a set of skills that are directly relevant to the work that participants do and that these skills are kept in good shape by pre- and post-course activities.

The alternative, which is training isolated from the work that professionals actually do, and which does not account for workplace culture, is not a solution. Rather, it’s an approach that focuses all energy and effort, and places all responsibility, on the 10 per cent. As a model for behavioural change this doesn’t make sense at all.

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