Gold star

A gold star for Ethos CRS

Sometimes, everything goes right. Tony Turner is the trainer for our presentations skills courses. As the former head of drama at the ANU and the author of a book on voice technique, we expect no less than success. However, last month he delivered two Giving persuasive presentations courses with particularly good results. Out of five, most Read more about A gold star for Ethos CRS[…]

alex-read

Stop abusing cApItaL LeTtErS

By Robert Garran Once, in a conversation with a speechwriter from the Prime Minister’s Office, I commented on how ridiculous it was that public servants didn’t understand the rules about when and when not to use capital letters. I mentioned the bad habit of starting the word ‘government’ with a capital letter when used generically Read more about Stop abusing cApItaL LeTtErS[…]

Goofing off - Dog

Monitoring employees: Should you or shouldn’t you?

Have you ever wondered how much time you spend goofing off or checking Facebook at work? Certainly, managers and supervisors think about this—a lot. Some employers are now installing monitoring programs on employee computers. Programs now can keep track of how many hours employees spend on social networking or gaming sites; individual use can be Read more about Monitoring employees: Should you or shouldn’t you?[…]

Racial Discrimination Act 1975

Changing 18C—Why knowing your environment could help

For some, the debate about changing free speech provisions of the Racial Discrimination Act 1975 is a tenth-order issue. The Deputy Prime Minister, for example, has been quoted in Fairfax papers as saying, “It is definitely not the issue people are talking about in the beer garden on Friday night or at the counters of banks, or to Read more about Changing 18C—Why knowing your environment could help[…]

Fighting-deer-feedback

Focus in feedback: Don’t let feedback turn into a fight

In our courses on Giving and receiving feedback, we find that a lot of people don’t really understand the feedback process—what it is or how to do it properly. Feedback is an integral part of developing a team in an office. A good feedback session is one in which views are exchanged in a respectful way. Read more about Focus in feedback: Don’t let feedback turn into a fight[…]

Creating a clear writing culture

Creating and nurturing a clear writing culture

These days everyone works as a writer. No matter their background or whether they work as a tinker, a tailor, a soldier or spy. Everyone writes as part of their job—be it emails, reports, business cases, decision briefs or proposals for one thing or another. Some are naturally good at it. They—these gifted few—have an Read more about Creating and nurturing a clear writing culture[…]

In terms of [sic] a clear speaking alert

In terms of [sic] a clear speaking alert

‘In terms of the meeting, we made a number of important decisions.’ What’s wrong with this sentence? It’s active, complete, and properly punctuated…What could it be? ‘In terms of’ is one of the worst stock phrases in formal business writing. Its horror lies within its utter ambiguity. What does it mean, exactly? How does it relate to Read more about In terms of [sic] a clear speaking alert[…]

Trump communicates

The magic of Trump

Donald Trump amazed us all and became President of the United States. You may, like us, be a little baffled by this but, when we delved into his communication and presentation style a bit deeper, we began to understand why it worked. This is how he did it: He didn’t speak like a politician (and Read more about The magic of Trump[…]

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