Clear writing. Effective teams. Coherent policy.

Ethos CRS is Australia's leading firm for advice on communications, regulation, policy and leadership

We train professionals working for government, business and non-government organisations

Score card 2023 cover

The 2023 readability scorecard: Australian banking companies

The 2023 readability scorecard: Australian banking industry measures the readability of documents produced by Australia's largest banks.

We analysed the readability of 66 documents from 11 banks and found that banks still have some work to do if they are to engage clearly and effectively with their customers.

Read more about this project here

Download: The 2023 readability scorecard: Australian banking companies (pdf)


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7 December, 2022

The good – and the bad and ugly

7 December, 2022

Blackwhite – December 2022

‘I joined the Angry Victorians Party for one reason: to make Daniel Andrews turn into red mist. ‘In the army we would call it pink mist but I want him into red mist. Give anyone here in the army a […]
7 December, 2022

Write clear letters and decision documents

Even in ancient times, writing briefs and correspondence was hard work. Tone and content had to be exactly right, if the purpose of the writer was to be realised. Consider the letter of Aziru, a Canaanite ruler of what is […]
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