Clear writing. Effective teams. Coherent policy.

Ethos CRS is Australia's leading firm for advice on communications, regulation, policy and leadership

We train professionals working for government, business and non-government organisations

The 2022 readability scorecard Australian insurance companies

The 2022 readability scorecard: Australian insurance companies

The 2022 readability scorecard: Australian insurance companies measures, for the first time, the readability of documents produced by Australian insurance companies.

We analysed the readability of 52 documents from 26 companies and found that insurers still have some work to do if they are to engage clearly and effectively with their customers.

Read more about this project here

Download: The 2022 readability scorecard: Australian insurance companies (pdf)


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3 May, 2022

Blackwhite – May 2022

In this regard, in accordance with Article 51 of Part 7 of the UN Charter, with the sanction of the Federation Council of Russia and in pursuance of the treaties of friendship and mutual assistance ratified by the Federal Assembly […]
3 May, 2022

A lesson in speechwriting

In 2022, we’ve been very pleased to work again with officers from the Fiji Civil Service. Our focus has been on clear professional writing, and one of our most popular workshops has been Writing influential speeches, which has been a […]
3 May, 2022

A picture tells a thousand words

In a world where information is readily accessible, technology has changed how we engage in community and access information. 3000 years ago, the Greeks had an established oral culture, whereby information was relayed through the spoken word. Fast forward to […]
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