There’s an old rule of public speaking: ‘Make sure you stop talking before your audience stops listening.’ Same with writing. You have your readers’ attention for only a limited time. You need to make your point before they tune out. […]

Despite being one of the more straightforward changes, the new Australian Government Style Manual’s advice on numerals proved one of the most controversial. The manual suggests using numerals for 2 and above, leaving one and zero holding on to their […]

If we’ve learnt anything in 2020, it’s this: Facts matter. If we ignore facts, then we invite serious trouble. Proper procedures matter. If we ignore proper process, then we impose tangible costs on the community. Integrity matters. If we abandon […]

All organisations develop their own dialect – a verbal or linguistic shorthand that is readily understood. The problem comes when words or phrases are overused and we lose precision and accuracy in what we say. In December 2020, we present […]